Car washes evolve as technology changes, but business owners’ goals hardly change — you want the best car wash technology that generates a high return on investment (ROI). To stay competitive in your industry and attract local car owners, you’ll need to keep up with car wash trends and standards. Here, we’ll walk through past car wash trends and the projected 2021 trends that will keep your business busy for years.
If you want to gain more repeat customers and grow your business, it’s essential to make your clients happy. But, how do you know a customer is satisfied? Customer surveys are one of the easiest ways to measure customer satisfaction. Once you understand how your customers feel about your services, you can take steps to make them even better. Positive and negative comments help you tailor your customer service to offer the best experience possible.